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Sr Mgr-Ticket Selling Ops
Category: Publishing
  • This job pays Minimum: $94,779/Midpoint: $118,474 per
  • Department: Stations Department
    Re-Post Date: 03/12/2018
    Close Date: 03/16/2018
    Hay Point Evaluation: 789
    Position Classification: Safety Sensitive
    Reports To: Director Ticket Selling & Technology
    ****Note: ** If you have previously applied to posting # 92531, there is no need to reapply. Your application may still be under consideration.******
    Responsibilities may include but are not limited to:
    **Preferred/Desirable Skills/Qualifications: **
    We offer competitive salaries and an excellent, comprehensive benefits package, including:

Job code: lhw-e0-85754275

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  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Sr Mgr-Ticket Selling Ops
Job Information
This is a Non-Represented Position.
Please note that this position has been designated as a "Policy Maker" pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.
This position is responsible for the operations of all ticket selling devices, Ticket Vending Machines (TVMs) and Ticket Office Machines (TOMs), in production. This includes all maintenance and revenue servicing functions. The major objective of the position is to ensure the reliability of customer-operated machines at a level that is acceptable to our customers and consistent with corporate goals and strategies. Develops and administers policies related to ticket stock control and revenue servicing. Ensures that corporate ticket selling operations and strategy coincides and supports MTA's goals.
* Direct the day-to-day efficient operation of 278 Ticket Vending Machines (TVMs), including maintenance, revenue servicing and ticket stock servicing handling in excess of 17,000,000 transactions per year with an annual value over $288,000,000. Oversees the operations of three Ticket Selling Machine (TSM) headquarters (Bethpage, Hillside and Penn Station).
* Develop, implement and manage programs for TVM preventive maintenance and remedial maintenance and prioritize resource (labor) use. Manage, administer and monitor multiple third-party contracts that support operation and maintenance of the machines
* Support the day-to-day efficient operation of ticket offices, including maintenance of Ticket Office Machines (TOMs), which generate over $106,000,000 annually.
* Manage, develop and maintain department policies and procedures and internal controls related to ticket stock control and revenue servicing at each TSM headquarters.
* Support the Ticket Selling Systems unit as required which includes overseeing any software updates impacting ticket sales utilizing TVMs, TOMs, M&R; and eTix systems. Also assists with testing and development of New Fare Payment Systems.
* Meet and interact with customers, commuter groups, community groups and local government officials. Acts as the direct management contact to investigate and respond to customer complaints, to understand concerns and issues, resolve problems, and provide feedback.
* Prepare, operate, and control the operating budget for the Ticket Selling Operations function. Set performance standards and measurements, minimize overtime, increase employee availability and administer contracts.
* Respond to service disruptions and/or emergencies or planned events on a 24/7 basis as required and implement contingency plans when warranted.
* Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
* Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.
* Perform other assignments as requested by Senior Management.
* Bachelor's degree in Business, Computer or related field. Demonstrated, directly related, progressively responsible equivalent management/supervisory experience and education may be considered in lieu of the degree, subject to approval.
* Progressively responsible management experience including experience managing a staff (approximately seven years).
* Knowledge of operating budgets, contract policies and procedures, collective bargaining agreements.
* Must have technical knowledge/experience with ticket selling systems (i.e., TVMs or ATMS); experience with systems such as Mail-n-Ride and Web Ticket, fare collection (or similar type of systems) and commuter rail station operations is preferable.
* Knowledge of Ticket Selling Machines (or related system) preventative maintenance programs.
* Strong customer service background and experience.
* Experience developing policies and procedures and technical requirements.
* Extensive knowledge of personal computer applications to include; Word, Excel, Access, PowerPoint.
* Must have proven record of effectively assessing complex problems, developing strategic solutions and effectively and efficiently implementing corrective action plans.
* A self-starter who is able to meet deadlines and demanding changes. Ability to work with limited direction and support.
* Must possess analytical, leadership and problem solving skills with ability to manage project teams.
* Must be able to demonstrate strong, effective, managerial, human relations, interpersonal and communication skills.
* MBA in related field desirable
* Knowledge of LIRR's Revenue Central Support Systems (CSS).
* Knowledge of NYC Transit Metro Card operations.
Pay,Benefits, & Work Schedule
* Full Medical Coverage
* Dental Coverage
* Vision Care
* Life Insurance
* Comprehensive Sick Leave Benefits
* Deferred Compensation
* Vacation/Personal Leave Days
* Transportation Pass Privileges
* Tuition Assistance Reimbursement
* Pension Plan
* In-house training seminars
Other Information
In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.
How To Apply
Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the

If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button.
All LIRR employees must go to , sign in using your BSC ID and navigate to My Job Search and then Careers.
When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation, your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA HQ holidays), 8:30am - 5:00pm.
Equal Employment Opportunity
The Long Island Rail Road is an Equal Opportunity Employer, committed to a diverse workforce. As such, we encourage applicants from women and members of minority groups.
*Job Title:* Sr Mgr-Ticket Selling Ops
*Job ID:* 92721
*Agency:* Long Island Rail Road
*Department:* Administration
*Division:* Stations Department

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