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Information Analyst 3
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90662096

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The Raymond Corporation

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Information Analyst 3
Under limited supervision, proactively lead the aftermarket product support business relationships for key National Accounts to ensure account control and customer satisfaction. This is a key driving role in delivering effective Material Handling business solutions including but not limited to Fleet Analysis, Report Development, Quarterly Business Reviews, Continuous Improvement Tracking, Executive Summary Reports and Fleet Asset Management Services. This will also include securing existing business for the longer term as well as capturing new opportunities to grow key customer incumbency, account control and customer engagement. The CCM Analyst will report directly to the Manager of Customer Care.


* Acts as a consultant to proactively assist efforts to manager relationships with national/key accounts, or dealers to ensure account control and increase customer satisfaction. Must be customer driven and have the ability to quickly build and maintain relationships.
* Leads the aftermarket product support business relationships for national/key accounts and drives the customer's data analysis and reporting programs.
* Recommends and delivers proactive and swift solutions with programs to contain or reduce costs including, but not limited to, CFPM, after-market service, parts program, training programs, and parts programs, and Raymond iTrack Asset Management Services.
* Compiles and analyzes data and information and based on that analysis may propose programs, best practices and plans to help address the customer's needs.
* May propose changes in products and/or services that result in cost reductions and/or increased utilization.
* Responds to complex and/or sensitive inquiries from the worldwide Raymond Dealer Network. Facilitates consistent and fluid communication between The Raymond Corporation, Headquarters Dealer and Partner Dealer, etc. to ensure seamless delivery of service and support to customers.
* Requires the ability to work with CCMs, Account Managers, etc., to distill customer requirements for information and data, provide standard and customized reporting, identify next step action items, and implementation plans.
* Prior experience in a customer service related field preferred; 9+ years of experience is a plus.
* Prior experience in the lift truck industry preferred.
* Must be a self-starter and possess strong verbal & written communication skills, and strong attention to details skills.
* Must possess strong mathematics and statistics skills, with on-the-job experience in these areas.
* Must be an excellent facilitator and demonstrate a proven ability to influence others.
* Must thrive in a team environment and demonstrate flexibility, adaptability, dependability and strong organization skills.
* Requires outstanding skills in analytics, SQL and Excel.
* Must be able to travel 40% of the time.

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