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Business Development Specialist
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90662105

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The Raymond Corporation

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Business Development Specialist
Works closely with dealers and customers by providing information and/or resolving customer-related issues or problems. Under minimal supervision, is responsible to lead both pre- and post-sales activities for units built, attachments, demonstration units, parts, services, etc. by coordinating and processing orders and/or finished goods inventory. Develops rapport with customers to enhance service provided and encourage repeat business. Negotiates with other areas of the Company to ensure customer needs are met.


* Evaluates customer needs and explains and promotes product/service features and alternatives that have customer satisfaction impact.
* Ensures all required documentation is complete - from receipt of customer purchase order, to our purchase requisition, to supplier confirmation. Coordinates all phases of the order including invoicing the customer promptly upon delivery of equipment as well as creating and maintaining customer files and databases.
* Resolves routine and complex customer requests. Responsible for ensuring that all issues are handled appropriately and in a timely manner.
* Works with National Accounts Manager and Dealers to coordinate and process proposals and requested information.
* Creates and interprets policies for our Service Centers so they can execute a unified support role.
* Initiates, develops, and implements special business improvement projects.

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